Refund Policy

Refund Policy Disclaimer

All sales are final unless the product is defective or damaged upon arrival. We strive to ensure that our plants are healthy and accurately represented; however, due to the living nature of our products, we cannot guarantee the growth or survival of plants after delivery.

In the event of a defective or damaged plant, please contact customer support within 30 days of receipt with photographic evidence, and we will evaluate your request for a refund or replacement. Refunds are issued at our sole discretion and may be subject to certain conditions.

Please note that shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

By placing an order with us, you agree to this refund policy. We reserve the right to modify this policy at any time without prior notice.

Refund Options

Money Back Refund
- Full refund issued to the original payment method if the product is defective or damaged upon arrival.
- Refund processed within [X] days of receiving a valid claim with supporting evidence.
Rewards
- Store credit or reward points issued for future purchases if the customer prefers not to receive a monetary refund.
- Rewards can be granted in cases of minor issues or at customer request, subject to approval.
Replacement
- Replacement of the same plant or product if it arrives damaged, defective, or not as described.
- Replacement shipped after receiving the returned or defective item and verifying the claim.

A NFR Refund

Any refund requests that are deemed to be outrageous or made with little to no supporting evidence may be denied. Customers who submit such requests may also become ineligible for future discounts, promotions, or access to our exclusive online events. We prioritize fair and genuine exchanges, and we reserve the right to evaluate each case carefully to ensure a respectful and trustworthy experience for all our customers.